You can speak to a member of our customer service team on +44 (0)2920 101432

Customer Services:


Puzzle Retail Stores Limited,
Unit A3,
Hall Dene Way,
Co. Durham,

Customer Service Opening Hours

Monday - Friday 9am - 4pm

If you have a query regarding the Jaeger Loyalty card then please call us on +44 (0)2920 101432 (Monday - Friday 9am-4pm, or at Please note that calls may be recorded for training purposes.

If you would like to contact the Press Office then please email at Please note the Press Office team cannot respond to general customer service or online queries, these must be directed to Customer Services.